Solution

Clienteling

Enhance up-selling and cross-selling capabilities with truly personalised customer experiences.

Connect one-to-one with customers at scale

Suitable for

  • Luxury retail
  • Department stores
  • Small retail stores
  • Pop-up stores

Bring the collective knowledge of your enterprise across channels to sales associates serving customers on the store floor.

Clienteling has traditionally been associated with small businesses who are able to leverage personal relationships to deliver tailored customer service. 

But with omnichannel clienteling, regardless of your organisation’s size, in-store staff can get information across your organisation – so wherever your most loyal customers shop, they’ll always feel at home.

Clienteling Features

Leading the future of retail

As a unified commerce platform, Tofugear is supported by a vast network of partners across the globe to create modern retail experiences in the APAC region. Leveraging a harmonious integration of retail processes and systems, we provide business transparency and seamless customer experiences.

How Clienteling helps retailers to sell

Deliver personalised customer service every time

Deliver an omnichannel experience that puts customer experience and convenience first by using customer information consolidated from all your different touchpoints.

Build loyalty

Welcome customers by name, greet on their birthdays, offer recommendations tailored to their purchase history, among many other things to keep them happy.

Improve outreach efforts

Utilise client lists, workflows, message and shopping templates, and other prospecting tools to streamline your sales funnel.

How Clienteling helps retailers manage

Share knowledge across the organisation

Whether customers have interacted with your brand online or physically in-store, record and retain accurate customer data with digital workflows and intuitive in-store CRM features.

Optimise stock movement

Visualise customer preference and location trends to help you decide what, when and where your products should be stocked.

Deploy it at scale

We can customise your dashboard and app functionality according to your business needs and existing processes – making it easy to teach and integrate at every store.

Interested in adding Clienting to your store?

Other Solutions

We offer a number of product packages with various technologies suited to different types of retailer setups. Find a product that suits your business or reach out for customised plans.

Products enabling this solution

We offer a number of product packages with various technologies suited to different types of retailer setups. Find a product that suits your business or reach out for customised plans.

Store Commerce Hub

Shoppers demand choice, convenience and experiences that matter. Today’s connected customers expect to see online capabilities merged with their in-store experiences.


Retailers must empower their front-line with modern mobile-point-of-sale and clienteling tools as well as improve their data transparency to make informed business decisions.

Event Commerce Hub

Retailers often miss vital customer acquisition, relationship nurturing and sales opportunities at their pop-up stores and events. 

 

Retail marketeers need to leverage digital solutions that not only enable commerce, but also maximise customer value by delivering a quality pop-up store or event experience.

Digital Commerce Hub

An overwhelming majority of consumers prefer to shop online due to ease of search, the ability to compare prices and the availability of more detailed product information.

To meet customer expectations, retailers need to not only have an online presence but also integrate omnichannel purchase and fulfilment to maximise customer satisfaction and sales.