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DIGITAL COMMERCE & CUSTOMER EXPERIENCE SUCCESS IN THE NEW NORMAL OF RETAIL

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       » Meet your Speakers

Time (Tentative)

Agenda

10.00 – 10.05am

(5min)

Welcome and introduction of webinar agenda

 

10.05 – 10.45am

(40min)

Interview with Leslie Bailey, Managing Director, Ruby Tuesday Restaurant Hong Kong ->Who will be the interviewer in this segment? It would be our CEO, Carson McKelvey

10.45-11.20am

(35min)

 

Panel Discussion:

Topic: Partnership to Drive Digital Commerce & Customer Experience Success in the Retail New Normal

Points for discussion (To be refined):

  • Brief introduction of the partnership between the 3 parties and how that brings value to merchants especially in the retail and F&B industry
  • Share some insights of payment and fraud trends in APAC along with the new norms in the retail industry
  • Discuss the challenges that merchants face to drive digital commerce and customer experience and how we could help

 

Moderator:

  • Andrew Leciejewski, COO, TofuGear

Panelists:

  • Rep from CyberSource (To be nominated)
  • Rep from Global Payment (To be nominated)
  • Leslie Bailey, Managing Director, Ruby Tuesday Restaurant Hong Kong – Andrew, can we confirm if Leslie is agreeable to join panel? Yes, Leslie would be happy to join

11.20-11.30am

(10min)

Q&A

(Audience can ask questions through WebEx Chat function – Nominate 1 moderator to read out questions during appropriate pauses during presentation)

 » Agenda

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